Wearing a face mask in healthcare settings is still required unless you are exempt. 

Prescriptions: Please allow 48 hours for us to process your prescription before collecting from the surgery. If you collect your prescription from a pharmacy then please allow at least 5 working days. PLEASE DO NOT CALL THE SURGERY TO ASK ABOUT YOUR PRESCRIPTION. 

From 1st April 2022 All Covid, Flu, Shingles, Pneumococcal and HPV vaccines will be managed by the health board.  Anyone entitled to the vaccine will receive an invite directly from NHSGG&C. More information can be found at:

Photograph Submission: Please only send pictures if asked to do so by surgery staff.  Place a ruler or coin beside the rash or mark to give the clinician an idea of the size. Pictures and consent to Please make sure you add your full name and date-of-birth so we can identify you.

Coronavirus: DO NOT come into the surgery. Please follow NHS inform guidelines. You can still call the surgery and make a phone consultation appointment, please call the surgery for more information

Online booking of GP appointments via patient access is currently SUSPENDED due to coronavirus

Welcome to Queen's Crescent Surgery


With patient’s needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Why is my surgery working differently?

GP practices are open but are working differently in order to protect patients and staff. In order to protect the most clinically vulnerable people who are in contact with our health services, some physical distancing requirements remain in place. Most practices are using a 'Telephone First' service, this allows the team to assess patients over the phone and consider who needs to be seen in person and when a telephone consultation or video may be appropriate. This helps to ensure that everyone gets the type of appointment they need, and that people don’t have to travel to the surgery if they don’t need to. For more information please visit:


Covid Boosters, Flu, Shingles, Pneumococcal and HPV vaccines

All of the above vaccines will be done in the community. If you are entitled to the vaccines you will receive an invite directly from the Health Board. Please do not contact the surgery regarding appointments.


Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Patient Access (Online booking system)

Patient Access is a service used to enable online appointment booking and online repeat prescription ordering. Please contact reception if you require access to this service. Please note that appointment booking is currently suspended due to the pandemic.


Wheelchair access is available via a portable ramp. Our staff are available to offer assistance when required.


We are delighted to have our Physiotherapist Mrs Nicky Tedford with us as part of our team. If you wish an Appointment with Nicky please contact the surgery for further information.

(Site updated 17/05/2022)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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