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Noticeboard

Requesting Prescriptions

The surgery has recently reviewed its prescribing policy and has made several fundamental changes.  Please note that prescriptions will only be available for collection after 2 working from when it has been requested.

Prescriptions should only be collected after 1:00pm.  Should you attempt to collect your prescription before this time, you may be turned away.

Travel Clinic

It is important that you call the Practice Nurse at least 6 weeks before you travel. (See the 'Travel' page for more information)

Up to date number?

Please check with a member of the reception team to ensure we have your most up to date mobile telephone number.

Practice Policies

Did Not Attend policy

Queen's Crescent Surgery has a published policy relating to patients who continually fail to attend / change / cancel their pre-arranged appointment.  This policy can be downloaded here and all patients are asked to adhere to the policy at all times.

 

Zero-Tolerance Policy

Zero Tolerance Policy Queen's Crescent Surgery has a published policy relating to zero tolerance behaviour received from patients / relatives.  This policy can be downloaded here and all patients are asked to adhere to the policy at all times.

 

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

 

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.



 
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